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Elite Support


The Elite SupportSM Certified network of dealers are focused on delivering a consistent, superior level of customer service with every visit.

Find Elite Support Locations

Express Assessment

All Elite SupportSM Certified locations participate in Express Assessment, which means the dealer will provide a preliminary assessment within two hours of arrival to enable you to make an informed decision on your next course of action. This assessment may include needed repairs, parts availability and an estimate of cost and repair time.


Maximizing Uptime

The ultimate goal of the Elite SupportSM
Network is maximizing vehicle uptime.
Every Elite SupportSM dealership must be
recertified annually to ensure you
experience a consistent, higher standard
with every visit across our network.


Best-Trained Techs

Our technicians receive continual training
from the experts at Western Star. 
We focus on a solid understanding 
of all vehicle systems and have access 
to the latest tools to expedite repairs.


Continuous Improvement

Every dealership earning the Elite SupportSM
certification must meet specific criteria
across all customer service areas.
To maintain these high standards,
dealerships employ a Continuous
Improvement Coordinator that
spearheads changes across their location.


Robust Parts Network

Through the combined experience of our
network and close collaboration with our
service team, we understand what parts
we need on-hand to get you back on
the road quickly. Elite Support dealerships
utilize multiple methods, such as
Excelerator, RimPro, and Dealer managed
inventory to secure the parts you need.


Exceptional Amenities

We know that when we service your
vehicle, you're trusting us with your business.
Elite SupportSM Certified dealers believe
in providing quality solutions and timely
communication from a friendly and
familiar team. Our facilities are designed
to minimize downtime and provide a
comfortable environment for drivers
as we work to get your truck back
on the road.

Western Star logo that features 'Serious Trucks' in white text and a red star against a gray background.