Skip to Main Content

Elite Support


elitesupport.jpg

Elite SupportSM certified dealers deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair.

Find Elite Support Locations

Express Assessment

Express Assessment is the commitment to provide a preliminary diagnosis and communication to the customer within two hours of arrival. All Elite Support certified locations participate in Express Assessment.

maximizing-uptime.png

Maximizing Uptime

The ultimate goal of the Elite SupportSM
Network is maximizing vehicle uptime.
Every Elite Support dealership must be
recertified annually to ensure you
experience a consistent, higher standard
with every visit across our network.

best-trained-technicians.png

Best-Trained Technicians

Our technicians receive continual training
from the experts at Freightliner and
Western Star. We focus on a solid
understanding of all vehicle systems
and have access to the latest tools
to expedite repairs.

continuous-improvement.png

Continuous Improvement

Every dealership earning the Elite Support
certification must meet 129 specific
criteria across 25 customer service areas.
To maintain these high standards,
dealerships employ a Continuous
Improvement Coordinator.

robust-parts-availability.png

Robust Parts Availability

Through the combined experience of our
network and close collaboration with our
service team, we understand what parts
we need on-hand to get you back on
the road quickly. Our data-driven stocking
program ensures that the parts you need
are never far away.

exceptional-amenities.png

Exceptional Amenities

We know that when we service your
vehicle, we're servicing your business.
Elite Support Certified dealers believe
in providing quality repairs and timely
communication from a friendly and
familiar team. Our facilities are designed
to minimize downtime and provide a
comfortable environment for drivers
as we work to get your truck back
on the road.