A full line of replacement parts.

in the unlikely event you need them.

Uptime for your bottom line.

Western Star has one of the most advanced parts distribution networks in North America. Our Parts Distribution Centers use the latest high-tech systems to offer unparalleled parts availabilty — with an inventory of more than 110,000 unique part numbers available to our dealers.

Our PDC network also boasts a national parts order fill rate consistently over 97%, with parts availability ranked number one by parts managers year after year. All these resources working together mean one important thing to you: the parts will be there when you need them.

Locate the Western Star dealer nearest you.

WE DON'T JUST BUILD IT.

KEEPING YOUR TRUCK ON THE JOB IS OUR JOB TOO.

Years ago, one North American company made a commitment to its customers to be more than just a builder of trucks. And Western Star delivered on that promise. That's why today, no matter where you go in our network of dealers, you'll get the outstanding maintenance and repairs you need to get back on the job.

Known for service. Trusted for quality.

We know that every minute your truck spends waiting for service costs you more than just time. It costs you money. Our dealers use state-of-the-art technology, hire the industry's best technicians and work together to give you the best service. When you visit a Western Star dealer, your repairs will be done right and done quickly using high-quality, brand name parts.

Our service isn't just fast, it's comprehensive.

Our dealers give you more than fast service; you get complete service. This includes critical attention to warranty repairs and offering convenient Customer Protection Plans. And with nearly 230 dealers across North America, there's a service center near you that can make the repairs you need quickly.

Working with Western Star means you'll also have access to roadside assistance and technical information. So even when you can't get to us, we'll find a way to come to you and get you rolling again.

We offer 24-hour service and answers to parts and repair questions from our Customer Assistance Center. Whenever it isn't convenient to visit a dealer, one call to the CAC will get you on your way to a solution. That's Total Customer Support, from Western Star.

up and running whenever you need us.

A parked truck in need of service is a drain on your business in two ways: downtime and repair cost. That's why no matter where or when, you can rely on Western Star's national ServicePoint network to get your rig back up and running stat.

In conjunction with Petro:Lube, our 24-hour express service and light-duty repair center offers:

• Express service and minor repair work including repairs under warranty*
• PM, brakes, electrical, heating and A/C, D.O.T. inspections, and trailer maintenance and repair
• Petro:Lube locations listed in Western Star's 24-hour customer assistance center database
• Western Star truck parts in stock
• 24-hour service locations

* Vehicle warranty repair service is not available at ServicePoint locations in Texas.

Western Star ServicePoint also provides a host of factory-authorized preventive maintenance, warranty and light repair services including:

Find your nearest Western Star ServicePoint location today.

OUR SIMPLE GOAL.

TOTAL CUSTOMER SUPPORT.

Parts Warranty

Western Star Trucks provides limited warranty protection for aftermarket parts sold directly through Western Star dealers. Coverage is for defective material and/or workmanship for 12 months. For explanations of warranty coverage, contact your local Western Star dealer.

Vehicle Warranty

Western Star Trucks provides strong warranty protection for all its vehicles, backed by exceptional customer service. We believe that anyone who purchases a new vehicle is entitled to warranted protection, as well as peace of mind that any questions will be answered promptly and satisfactorily.

With every new Western Star vehicle we provide a limited warranty which covers defects in material and/or workmanship which will be repaired free of charge within the warranty period. For warranty claims or for a detailed explanation of warranty coverage, please contact your local dealer. For emergency issues, contact the Customer Assistance Center at 1-800-385-HELP, 24-hours a day/7 days a week.

Recalls

Questions concerning Recall Campaigns on any of our products? Please call the Customer Assistance Center at 1-800-385-HELP.

Customer Protection Plans

You're driving down the road when the unexpected occurs and your truck breaks down. The factory warranty has expired and you don't know if it's going to be a minor or major repair. You worry about how much it's going to cost to get up and running.

We don't want you to worry. That's why we've developed dependable, flexible and thorough Customer Protection Plans for Western Star trucks. Whether you own a heavy-duty or medium-duty truck, you can extend your warranty protection for time and mileage above and beyond the basic factory warranty period.

Customer Protection Plans

Want the whole truck covered? You can cover the complete basic vehicle (excluding the engine, transmission, axles and cab, all of which have their own warranties). Concerned only about certain systems? No problem. With our selected component option packages, we can help you keep your operating costs down with coverage on these specific systems: heater and air conditioning; starter and alternator; cooling; front and rear suspension; and steering. You can mix and match any or all of the selected components. (Check with your dealer for specific program limitations and exclusions on all Customer Protection Plan options.)

To learn more about our Customer Protection Plans, talk to the Western Star dealer that sold you your truck for complete details.