Custom Truck Services (PDI)



Special Services
  • Preparation for export
  • Pre-delivery inspections
  • Initial FMCSR 396 DOT inspection
Alternative Fuels
  • Fuel tank packages for CNG
  • Methane detection systems
  • Installation of complete alternative-fuel packages
Auxiliary Power Units and Heaters
  • Certified Installer of diesel-powered THERMO KING TriPac
  • Diesel heaters and domestic auxiliary HVAC for Day Cabs
  • Installation of any APU purchased at WST dealer, or customer-provided units
Body Installations
  • Dump bodies (spreaders, snow plows and side plows)
  • Scissor-lift bodies
  • Dry and refrigerated van bodies, including lift gates
  • Stake beds
  • Palletized bodies (including safety walks and steps)
  • Forestry and multi-purpose bodies
  • Water tankers
Equipment Installations
  • Microwaves, TV/DVD combos, battery/power cut-off switches, etc.
  • Chrome and stainless steel options
  • Hydraulic systems, including hydraulic-lifting fifth wheels
  • Automatic snow chains
  • Automatic engine shutdown systems
  • Engine brake controller
  • Air shield, fairing and chassis aerodynamics kits
  • Lighting (from engine compartment lights to LEDs and light bars)
  • Automatic chassis-lube systems
  • Cab guards, tool boxes, head racks, underpass seat safes, back-glass guards & bumper installs
  • Remote vehicle operation systems
  • Onboard truck scales
  • Tire-pressure monitoring systems
  • Certified Installer of EZ Trac Hydraulic AWD Systems
Bulk Hauling
  • Installation of off-loading equipment
  • Off-load pumps and blower systems
  • Power take-offs (PTOs)
  • Wet-line kit systems
Fleet Preparation
  • Customer-service inspections
  • DriveCam systems (video-based driver safety technology)
  • Ignition-lock and other security systems
  • Customer decal packages and truck numbers
  • Permit plates and placards
  • Safety cones, wheel chocks, accident and spill-containment kits
  • Customer-logo mud flaps
  • Vehicle tracking systems
  • Lane-departure systems
  • Telematic and GPS systems
  • Zone Defense (back-up camera system)

Why choose Custom Truck Services (PDI)?

  • We provide accessory installations, light and/or heavy modifications to meet your needs.
  • Standard DTNA warranty applies to workmanship with supplier pass-through warranty on parts.
  • Corporate marketing, sales and engineering departments collaborate to offer custom options, faster.
  • We offer competitive pricing compared to most third-party vendors and provide Risk of Loss coverage while the truck is at our facilities.
  • Each Western Star manufacturing plant features a Custom Truck Service Center, removing any additional transportation costs and getting your trucks back on the road faster.
  • Prior to delivery, any quality items or quality alerts that occur from plants or suppliers while the truck is in our possession or at the transporter are resolved.
  • No matter which Custom Trucks Services location you choose to customize your truck, you can rest assured that the same quality, consistency and pricing will apply.

Visit a Western Star dealer today and request a Custom Truck Services quote.

Parts Overview

A full line of replacement parts.

in the unlikely event you need them.

Uptime for your bottom line.

Western Star has one of the most advanced parts distribution networks in North America. Our Parts Distribution Centers use the latest high-tech systems to offer unparalleled parts availabilty — with an inventory of more than 110,000 unique part numbers available to our dealers.

Our PDC network also boasts a national parts order fill rate consistently over 97%, with parts availability ranked number one by parts managers year after year. All these resources working together mean one important thing to you: the parts will be there when you need them.

Locate the Western Star dealer nearest you.

Alliance Truck

Better parts.

Good prices.

Alliance Truck Parts serves the commercial transportation industry with reliable, new and remanufactured all-makes parts and accessories to keep medium- and heavy-duty trucks on the road.

Alliance Truck Parts has over 30 product lines of accessories and parts for maintenance and repairs. Available at more than 800 locations in North America, including your favorite Western Star dealer, each part meets or exceeds original equipment supplier (OES) specification, and is backed by a one-year/unlimited-mile warranty. You'll never have to trade quality for value.

More products are being added to the Alliance Truck Parts product line all the time. Visit your nearest Western Star dealer or check out for more detailed product information and special offers.

Visit your Western Star dealer today!

Service Overview



Years ago, one North American company made a commitment to its customers to be more than just a builder of trucks. And Western Star delivered on that promise. That's why today, no matter where you go in our network of dealers, you'll get the outstanding maintenance and repairs you need to get back on the job.

Known for service. Trusted for quality.

We know that every minute your truck spends waiting for service costs you more than just time. It costs you money. Our dealers use state-of-the-art technology, hire the industry's best technicians and work together to give you the best service. When you visit a Western Star dealer, your repairs will be done right and done quickly using high-quality, brand name parts.

Our service isn't just fast, it's comprehensive.

Our dealers give you more than fast service; you get complete service. This includes critical attention to warranty repairs and offering convenient Customer Protection Plans. And with nearly 230 dealers across North America, there's a service center near you that can make the repairs you need quickly.

Working with Western Star means you'll also have access to roadside assistance and technical information. So even when you can't get to us, we'll find a way to come to you and get you rolling again.

We offer 24-hour service and answers to parts and repair questions from our Customer Assistance Center. Whenever it isn't convenient to visit a dealer, one call to the CAC will get you on your way to a solution. That's Total Customer Support, from Western Star.

Elite Support



What is Elite Support?

Elite Support is a collaborative effort between Western Star and its truck dealers, focused on improving the customer experience. Elite Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly-trained staff. To learn more click here to visit

Who offers Elite Support?

Find your nearest Western Star dealer offering Elite Support today. Dealers offering Elite Support are shown on the map below.


up and running whenever you need us.

Petro Shopping Centers

A parked truck in need of service is a drain on your business in two ways: downtime and repair cost. That's why no matter where or when, you can rely on Western Star's national ServicePoint network to get your rig back up and running stat.

In conjunction with Petro:Lube, our 24-hour express service and light-duty repair center offers:

  • Express service and minor repair work including repairs under warranty*
  • PM, brakes, electrical, heating and A/C, D.O.T. inspections, and trailer maintenance and repair
  • Petro:Lube locations listed in Western Star's 24-hour customer assistance center database
  • Western Star truck parts in stock
  • 24-hour service locations

* Vehicle warranty repair service is not available at ServicePoint locations in Texas.

Western Star ServicePoint also provides a host of factory-authorized preventive maintenance, warranty and light repair services including:

  • Air Compressor
  • Air Conditioning & Heating
  • Alternators & Starters
  • Batteries
  • Brakes
  • Cab
  • Driveline Services
  • Electrical Instruments & Controls
  • Engine Cooling & Radiators
  • Wheels & Tires
  • Exhaust
  • Front Axles
  • Fuel Systems
  • Rear Axles
  • Steering
  • Suspension
  • Throttle Control
  • Transmission
  • Windshield Wipers & Washer

Find your nearest Western Star ServicePoint location today.

Online Tools

Detailed Technical Info.

Right at your fingertips.

Driver's & Maintenance Manuals

This resource is open 24/7, whenever you need information about your Western Star vehicles.
These manuals are available for download in English, French, and Spanish.





Parts Warranty

Western Star Trucks provides limited warranty protection for aftermarket parts sold directly through Western Star dealers. Coverage is for defective material and/or workmanship for 12 months. For explanations of warranty coverage, contact your local Western Star dealer.

Vehicle Warranty

Western Star Trucks provides strong warranty protection for all its vehicles, backed by exceptional customer service. We believe that anyone who purchases a new vehicle is entitled to warranted protection, as well as peace of mind that any questions will be answered promptly and satisfactorily.

With every new Western Star vehicle we provide a limited warranty which covers defects in material and/or workmanship which will be repaired free of charge within the warranty period. For warranty claims or for a detailed explanation of warranty coverage, please contact your local dealer. For emergency issues, contact the Customer Assistance Center at 1-800-385-HELP, 24-hours a day/7 days a week.


Questions concerning Recall Campaigns on any of our products? Please call the Customer Assistance Center at 1-800-385-HELP.

Customer Protection Plans

You're driving down the road when the unexpected occurs and your truck breaks down. The factory warranty has expired and you don't know if it's going to be a minor or major repair. You worry about how much it's going to cost to get up and running.

We don't want you to worry. That's why we've developed dependable, flexible and thorough Customer Protection Plans for Western Star trucks. Whether you own a heavy-duty or medium-duty truck, you can extend your warranty protection for time and mileage above and beyond the basic factory warranty period.

Customer Protection Plans

Want the whole truck covered? You can cover the complete basic vehicle (excluding the engine, transmission, axles and cab, all of which have their own warranties). Concerned only about certain systems? No problem. With our selected component option packages, we can help you keep your operating costs down with coverage on these specific systems: heater and air conditioning; starter and alternator; cooling; front and rear suspension; and steering. You can mix and match any or all of the selected components. (Check with your dealer for specific program limitations and exclusions on all Customer Protection Plan options.)

To learn more about our Customer Protection Plans, talk to the Western Star dealer that sold you your truck for complete details.



DIAL 1-866-850-7827.

We work wherever and whenever you do.

Whether it's lunch time in New York City or 2:00 am in the middle of nowhere, there's always one way to get in touch with a truck expert. Our Customer Assistance Center (CAC) was developed to make sure that you have access to our state-of-the-art services no matter when or where you need them.

Our dedicated representatives have an average of 20 years of experience in the trucking industry. Aside from our dealers, the CAC is the best place to call for someone who can help solve your problem.

Getting answers just got easier.

Our CAC uses the power of our dealer network to solve problems quickly and get drivers on their way, 24 hours
a day, 7 days a week. Using the latest communications technology, our Customer Support Representatives are able to answer questions or arrange roadside assistance or towing service most anywhere on the road. We'll put you in contact with the closest Western Star dealer and get you back in action. If there isn't a dealer nearby, your CAC representative will find an independent dealer close to you that can help.

And if your company is a member of one of our fleet programs, we can offer you "Extended Breakdown" support and payment options, making it even easier to get your vehicle rolling no matter where you are.

In this business, saving time means saving money.

With our Customer Assistance Center, we work to provide what we call Total Customer Support, the new service standard for the industry. When a breakdown or service problem occurs, we're able to bring the full resources of our network to the rescue right away. With dealers all over the country, 24-hour assistance and extended dealer hours, Western Star has the resources to get you moving again, quickly and profitably. Because we know that in the trucking industry, time really is money.

To contact the Customer Assistance Center, please call 1-866-850-STAR (1-866-850-7827).